Monday, November 13, 2006

Does DirecTV suck?

Does DirecTV suck? If so, how much?

These are interesting questions to ponder.

Perhaps some research is in order.

"directv sucks" turns up 231,000 entries on Google.
"directv complaints" has 362,000 hits.
"directv terrible" results in 223,000 listings.

Directv has been charged with racketeering.

DirecTV has been fined twice for "Do Not Call" list violations.

DirecTV has been sued over poor high definition picture quality.

According to the Electronic Frontier Foundation, DirecTV "orchestrated a nationwide legal campaign against hundreds of thousands of individuals" who purchased smart cards from third parties, and "made little effort to distinguish legal uses of smart card technology from illegal ones"

DirecTV also signed me up for an expensive package called "NFL Sunday Ticket", which would allow me to watch any NFL football game, if I wanted to. The only problem is I specifically declined their oh-so-generous offer. I can still remember the phone conversation, in September of '05, because I remember thinking, "Wow, the hard sell on some expensive package right off the bat, with all the telemarketing tricks. That's a bad way to start off with this company..."

Because it's billed through my phone company, and because there's lag time on the billing, (and because, let's face it, I'm slightly disorganized), I didn't notice the NFL Sunday Ticket on my bill until November. When I called to complain, they told me the season was practically over, and I had to pay for it. After much fruitless arguing, they offered to give us a month or two of some free premium channels which they never did.

Now this year, the same thing happens. They tell me I was set for "auto renew". They tell me it's my fault for not reading my bill. They tell me I can't cancel my account without paying penalties until next October. They've charged me several hundred dollars worth of service that I never asked for, never agreed to, and that I have repeatedly told them that I do not want. They would not appear to be overly concerned.

I will spare you the whole story. I don't want to get all pissed off right before bedtime. But let's just say that if you are considering DirecTV service, you won't get a recommendation from me.

Labels:

48 Comments:

At 11/16/2006 7:26 AM, Blogger JBTW said...

I don't know how Dish Network would fare for you, but I can say I haven't had the problems you've had with DirecTV. It works well for me, cheaper than cable, I get the channels I want. Food for thought.

 
At 4/12/2007 2:52 AM, Blogger Cathy said...

After having a terrible time tying to solve a very simple problem with DirecTV's customer relations-I decided to pass my concerns on to their Senior Management. I managed to locate the Email for their new Customer Relations Senior VP-Ellen Filipiak. She was kind enough to Email me back telling me that DirecTV's Business Operation Analyst, a woman by the name of Heywot Bitew, would "resolve" the problems that I had and was apologetic for her staff's actions.
If you have the opportunity, I encourage you to read the actual Emails at http://oregonsand.blogspot.com/ as it really sheds a light into the attitude and poor customer relations policies of DirecTV. Long story short-Ms Bitew did anything BUT resolve the issue. Seems Ms. Bitew is under the impression that the treatment I received is "not the norm" for her customer relations. From what I can see from boggs on the internet-I beg to differ. Right or wrong-I encourage you to share your experiences by phoning Ms. Bitew or Emailing either Ms. Bitew or Ellen Filipiak with your concerns. I am concerned that perhaps Ms. Bitew and Ms. Filipiak may not be getting accurate information as to just how bad their customer service is-so I encourage anyone that has had, or is currently experiencing problems, with DirecTV's customer service to give these two executives a clearer picture of just what is happening in this department.

To reach Heywot Bitew: Email:HZBitew@directv.com Her direct phone line:310-964-6508
To reach Ellen Filipiak, Sr VP of Customer Relations: Email her at: eafilipiak@directv.com
And you may want to send a copy of your EMails to DirecTV's investor relations. Their Email is investorrelations@directv.com

 
At 5/14/2007 12:44 PM, Anonymous Chris said...

My wife and I ordered directv and had it installed in January. When the tech. installed the dish he put it about five feet above the ground. Needless to say, a new house was being built next to us. The tech. did not account for the house being built and possibly blocking the dish. Well, the house blocked the dish, and we had to have someone come out and move the dish. The person that came out and moved the dish is someone that I know. He specifically said that the company should not charge us because of this. However, when we got our bill we were charged almost $100.00 dollars for a tech to come out and move the dish up five feet. When we called to complain, they said it was our problem and they couldn't account for the house being built. My wife told the customer rep. that the foundation was already poured, how could they miss the fact that a house was being built right next to us. After continuous complaints about this they simply told my wife that there was nothing they could do.
Now for the next run in with Directv. We were watching a program and the signal kept going in and out. We tried calling them but no one would answer. Then we get a message on the tv telling us that they know they are having issues with the service and are trying to resolve the issue. My wife, being the good money saving wife that she is, called to complain about not being able to watch tv for an hour and wanted to be compensated for that. Which I have to agree with her. You waste my time, I want to be compensated. Hell they charge for a visit when you are not there. The woman told my wife they did not reimburse for things like that. My wife politely told her that we were paying for a service and didn't receive it for an hour, so she wanted something done about it. Finally, after about a four hour conversation, they told my wife they would let us have the HBO package for around $10 a month for 6 months. That was a lie. We were being charged $32.00 a month for the service. When she called to complain about it, they told her there was nothing they could do. She told them she wanted it cancelled and they rudely said, we would be charged for the entire month even though it was the second day of the month. She told them that if they charged us for an entire month of HBO, she would personally contact the Kentucky State Attorney Generals office and file a complaint against Directv. They told my wife that they would prorate the charges and if she had any other issues feel free to call back. She told them to go f##k themselves. This is without a doubt the worst customer service experience we have ever had.

 
At 6/04/2007 6:56 PM, Blogger Danh said...

So far we are all just whinning, send me your complain about DirecTV, I am building a legal case against them and I need all support. I am having horrible experience with DirecTV also, but I will make a legal case out of it to prevent other consumers following our foot steps, thanks.

danhtran.texas@gmail.com

 
At 8/09/2007 4:08 PM, Anonymous DirecTVSucks said...

DirecTV is a thieving company. I canceled in April, and they continued to withdraw from my account for 2 months ($71.77/month). I called them to stop the charges, and they charged me a third month! It's August, and I'm still trying to get my money back. They tell me "it's been escalated" every time I call, but there's no resolution. Robert (employee R9454) told me today (August 9) that DirecTV may never return the money - it's all up to their finance people.

DirecTV sucks! Stay away from them!

 
At 9/07/2007 7:58 PM, Anonymous Anonymous said...

I used to have DirecTV years ago and left because of the subpar customer service and the extensive hold times when I had a problem with me service.

I have had Cox cable for the last 5 yrs instead. DirecTV has sent me promotion after promotion and letter after letter wanting me to return as their customer.

Last Friday I finally took them up on their current NFL Sunday Ticket offer. They scheduled an install for Friday, Sept. 7th, 2007 between 12 PM and 5 PM.

I took part of the afternoon off of work and my wife did as well to make sure that someone was here during those times.

Well, 5:10 PM comes and goes so I call DirecTV and was on hold for approximately 20 mintues before I talked with a Live person. That person listened to what happened and then put me on hold again. I was transferred to a company in Missouri that had no idea why I was talking to them when I was wanting service in Kansas.

So, I called customer service back and was on hold for approximately 15 more minutes. I informed the lasy that came on what happened and requested to speak to a supervisor. She said that I would have to wait on hold for a few minutes for that. I abliged. She came back to the line about 5 minutes later to tell me that I would have to wait even longer. Approximately 5 minutes later the same lady came back on the phone to ask me what my problem was because the supervisor would need to know in able to take my call. I told her the story and she placed me on hold for another 15-20 minutes.

The Supervisor, James was his name I believe, finally answers and tries to be helpful. I explain that I am returning as a customer after a 5 year hiatus and told him that I had a large football party scheduled for this coming Sunday, Sept. 9th and that I needed it installed beforehand. He attempted to get ahold of the local installation on a 3-way call. James and I sit on hold for about 15 minutes together, and he offers me a $50 credit and then a $100 credit and then towards the end offers me a $100 upgrade plus the other $100 credit.

A lady on the other end finally answers and tells us that the "local" installer closed 30 minutes ago and that she would leave a message for them to get ahold of me to hopefully save my "party" in 2 days. James asks her if she can give us the number to the local installer so I can call first thing in the morning and she tells us that she doesn't think she can do that and to wait on hold while she asks her supervisor if she can.

At that time, I had had enough and broke into their conversation and told them to forget everything. I had changed services 5 years ago for this very same run-around and blame game and was not going to go through it again.

I cannot believe DirecTV would waste valuable money on postage every 6 months inviting me back as a customer only to completely drop the ball when I give them the chance.

Wow. All I can say is, "If I had any money invested in DirecTV, my Broker/Agent would be getting a call Monday morning instructing him to SELL, SELL, SELL."

I've got a great tip for the owners/investors/management of DirecTV that will increase the profit margin by millions.

Quit sending out the post cards and letters inviting people back to your company. I don't think the monetary outlay is justified by the return.

Now to find the different e-mail addresses in the NFL to inform them on how they can increase revenue as well.

NFL Sunday Ticket with Cox Communications.

 
At 9/23/2007 5:06 PM, Blogger Gene said...

I canceled my service after a number of years. They said I owed a cancellation fee. I canceled my service on July 15th and they said I have a cancellation fee because I started a new service on July 13th. I had Verizon FIOS installed on July 14th, why would I start a new service on the day before? They wanted $300 bucks. After sending a certified letter and at three hours on the phone Directv removed the fee, now they want to charge me for not returning equipment that I don't have. I gave up today and just paid the fee for not returning the equipment that I didn't lease. I will never due business with Directv again. If they were the last option on earth I would just stop watching. They must have a policy to put people on hold for about 30 minutes and then say they are not authorized to help me. They transfer you and do it again. I bet they did it to you.

 
At 9/23/2007 5:06 PM, Blogger Gene said...

I canceled my service after a number of years. They said I owed a cancellation fee. I canceled my service on July 15th and they said I have a cancellation fee because I started a new service on July 13th. I had Verizon FIOS installed on July 14th, why would I start a new service on the day before? They wanted $300 bucks. After sending a certified letter and at three hours on the phone Directv removed the fee, now they want to charge me for not returning equipment that I don't have. I gave up today and just paid the fee for not returning the equipment that I didn't lease. I will never due business with Directv again. If they were the last option on earth I would just stop watching. They must have a policy to put people on hold for about 30 minutes and then say they are not authorized to help me. They transfer you and do it again. I bet they did it to you.

 
At 11/07/2007 11:58 PM, Anonymous bizzy bone said...

direcTV is the worst service i have ever had i want cable back, i cant get through to any of these f**king retards on costumer service. they wont stop over charging me, this must be against the law. everyone at directv can suck my fuckin dick

 
At 11/14/2007 1:21 AM, Anonymous Amanda said...

I Had a HR20-700 HD Plus DVR "Paid full Price" That went bad and directv sent out a replacment. I put the receiver in their return box with their return label and dropped it off at FedEx. They Sent a beat up refurbished unit that had more problems than the first one. I go to call on this unit and find a $400.00 charge on my bill for Non Returned Equipment. I have spent over 10 hours on the phone with Directv this month with no resolve. They agree they have received this unit. They agree Directv is in the wrong after researching it for the $400.00 Charge, But are unable to refund my money because they are not authorized to refund that large of an amount. So it gets passed on to a special department, that you cannot TALK TO, AND HAS THE FINAL WORD. I was denied my refund, yet the csr and 2 of her senior managers signed and agreed that directv was clearly in the wrong. Some idiot can hit a button and a $400.00 charge appears on your bill but directv cannot fix it. So after a month and 3 refurbished HD DVR's I can finally watch my sunday ticket and superfan that I pay over $100.00 for a month alone. OH but wait I still have a $400.00 wrong charge admited by directv on my bill that they can't fix. I have had there service since 1999. Buyer beware when you have a problem.

 
At 1/03/2008 6:41 PM, Anonymous Anonymous said...

I just spent over an hour and half on hold with DirecTV, just to finally hang up out of frustration.

Before that, I had called DirecTV (twice), waited on hold for twenty minutes, and when someone finally answered, they transferred me to a disconnected number (both times).

Worst. Customer service. Ever.

 
At 1/15/2008 3:01 PM, Anonymous Anonymous said...

i don't work for tv and im not spamming or trolling, but i seriously have never had a prob. i am however a little miffed that to go with an hd dvr upgrade i will have to pay like 300 bucks--sorry thats just not cool, especially since we would have 10 bucks a month on top of our current bill for hd access.

 
At 4/28/2008 6:00 PM, Anonymous Anonymous said...

Directv - not enough words to show my contempt!
My receiver stopped working with 2 months left on my contract. They said I needed a new one. They sent it, I installed it. Then 5 months later, I subscribed to AT&T U-VERSE (which I love, don't lose a signal during a storm). I called directv to cancel on March 10, 2008 and they hit me with a $225 cancelation fee. They said I verbally agreed to a new contract. Also said, I agreed to it on Feb. 28, 2008. I talked to no one from Directv in Feb 2008. I had subscribed to AT&T on Feb 12. I have the confirmation showing the date. I have talked to numerous people and everyone of them tells me something different. One, Rebecca, told so many lies she couldn't keep up with them. I finally asked her is she was hearing what she was saying and she laughed. I started thinking about how they can push a button from their end and fix a problem; well they could push a button and cause a problme too! I have done lots of investigating and am finding that most people that have had the same experience I have were near the end of their contracts. And no one was aware of and did not agree to a new contract. I also found that 22 states filed a complaint with Directv for this practice of not having a clear policy and informing consumers. So, file complaints with the BBB, FTC and the U.S. consumer affairs and with the Attorney General in your home state.

 
At 5/21/2008 10:39 AM, Blogger Alan said...

I had Dish for years, and decided to try DirecTv because they had a regional sports channel I wanted. BIG mistake! How this smoldering pile of con-artists stay in business is a real mystery! What's the attraction? You pay more, get less, and get mostly non-existant customer service, and when you do get through, they are surly, arrogant, and simply don't care. I'd had enough after 3 weeks and went back to Dish (in the process getting a free HD receiver with over 40 very clear HD channels and locals for $34.99 a month - $5 more than I was paying DirectScam for their most BASIC package with NO HD channels). Of course it cost me $340 to get out of a commitment (which by the way, I never signed?!?). Their practices are misleading and very consumer-unfriendly at best, downright illegal at worst. STAY AWAY from this stupid company - you will be treated much better at DishNetwork and get much better value in my opinion.

 
At 5/27/2008 7:09 PM, Blogger j said...

Complain to Chase Carey CEO dtv: 1800-666-4388.

Do like I did and just tie up his 5 operators, Benjamin,Whitney,Emily, Jaime, Unknown. I just called repeatedly for 2-3hrs non stop asking for him. They will say he cannot come, just rinse and repeat until they tire of you, and resolve your issue. It works unfortunately.

 
At 7/14/2008 2:54 AM, Anonymous Anonymous said...

On behalf of DirecTv, I am hereby authorized to send each and every account that has outstanding balances to CBE for collections. This is my job. Pay your bills on time and in full, and we would not have to do this. Being poor/broke is not an excuss, you ordered the service, you pay the bill.

Scott West
DirecTv
Albany, OR
1-541-926-4635 Field Office
1-360-885-9669 Regional Office
1-541-936-1908 Office
1-800-531-5000 Customer Service

 
At 7/16/2008 8:06 PM, Anonymous Anonymous said...

Dear Scott West,

I am not broke and I do pay my bills, when they are valid. Your business model is based on what my office calls CRIMINALS and your practice is FRAUD! Be HONORABLE and people will pay. Otherwise, you should meet the same fate that the rest of criminals deserve - jail time.

 
At 7/16/2008 11:42 PM, Anonymous Anonymous said...

How presumptive of Scott West to attribute displeasure with a companies customer service and integrity to economics. How arrogant! To attribute DirecTV's character to a drug dealer is disparaging to drug dealers everywhere. DirecTV should be likened more to a sex offender, someone who portrays trust and competence but who then takes advantage of innocence and that trust. Shame on you! and your horrid company.

 
At 7/24/2008 10:47 AM, Anonymous Anonymous said...

I used to have Dishnetwork, but decided to try DirecTV due to an enticement of a short-term discounted premium channel package (which was nice, but I subscribe to netflix so I didn't need to keep it) and an i-pod nano (which I never received (called 3 xs and was told it would be sent out. Never received, finally was told it was too late, but they did offer a free movie, I declined). When the discounted deal was over, I called well in advance to make sure to cancel that package, but was billed for it even after calling to cancel. It took 2 phone calls to get it taken care of (with an average hold-time of 10 minutes).
The reception is not as good as Dishnetwork was. Goes out every time it snows a little or is there is very much cloud cover.
Lastly, NFL Sunday Ticket was added to our bill without our consent. They said a previous bill had the offer and we needed to contact them if we didn't want it. I don't think is it right for a company to make you call to tell them you don't want something you didn't order. When I called the operator tried very hard to sell the package to me and even after I said "no" he continued to make offers and I finally had to tell him to stop.

 
At 8/28/2008 12:16 PM, Blogger Elaine said...

Yes, DirecTV sucks, and they don't care.

They pulled the early termination scam on me too. When I called to cancel, they told me my commitment was up, no problem. Then several months later, they billed my credit card for $400! They refused to give an inch on it, so I filed a dispute with the credit card company. They are supposed to respond to the dispute, to provide their documentation as to why they believe the charge is legitimate. But they couldn't do that, of course, since it wasn't legitimate. So instead, they just charged the account a second time!

I called the credit card company, and they told me that DirecTV had never responded to the dispute, so it was credited back to my account. When I pointed out that they had charged me the same amount two months later, they told me that was a new charge! They said my only recourse was to dispute it again!

So in order to keep them from billing me repeatedly, I had to cancel the credit card.

Now DirecTV says they will take me to collections over this, which I'm sure they probably will. But there are laws in play there which offer me some measure of protection.

Interestingly, when I dropped the equipment off at FedEx to be returned to DirecTV, the FedEx guy told me to be SURE to hold on to my receipt, because he said DirecTV very often tells customers they never received the equipment back and bills them for it!

 
At 9/11/2008 5:03 PM, Anonymous Drae said...

This comment has been removed by a blog administrator.

 
At 10/17/2008 8:39 PM, Anonymous Anonymous said...

direct tv also charged me a cancellation fee. and over charged me on service I called to speak with them on this and basically got nowhere.... these people are scammers and now I have to file a dispute with my credit card company, I cannot believe this company gets away with this bullshit it took them 2 months to cancel my service and then by taking the money out of my bank account I incurred non sufficant funds fees

 
At 10/21/2008 6:16 PM, Blogger Keith said...

Amen. I just got scammed out of $125 for early cancellation fees. I called and asked them to produce a copy of the document I signed in which I agreed to a 2 year commitment. They told me 2 year agreements are standard on HD receivers. Fine. Prove it. They sent me the standard service agreement, which made no mention of any such contract. When i called back they said they didn't have anything that i signed agreeing to the 2 year deal. Criminals and the worst customer service company ever. How can we unite to get people not to use them and put them out of business?

 
At 11/05/2008 5:53 PM, Anonymous Anonymous said...

All I can say is I made a huge mistake getting Directv. Not only does it cost more, the service provided is NOT worth the extra money. Long holding times, stupid service reps, outrageous costs to replace their faulty equipment. Then when I told the guy I was a Veteran and would tell everyone not to get Directv he insulted the military. I'll email them everyday til they let me out of the contract they'll charge me $480 for terminating early. Oh and when I called to ask about a bogus charge the guy decided to just disconnect my service on his own. They put all the bull in the fine print agreement that they don't even give you, you have to look for it!! It's not easy to find either you have to search. They're scamers!!

 
At 11/18/2008 10:12 PM, Anonymous Anonymous said...

Same exact issue w/ the NFL Sunday ticket - 2008 but same issue. They "auto-renewed" us for a service we cancelled (but apparently it was noted on our invoice).

It wasn't clear on the invoice that we'd be charged for the service. And I didn't notice right away that they were charging us for the service.

2 hours later and no resolution except we're both so MAD at DirecTV that we can't discuss it - now just posting our story madly on the internet determined to get the word out about the issues w/ DirecTV and this "auto renewal."

We did learn that you can sign up for "non-auto renewal" but you have to ask for it and that this policy is not published (ANYWHERE) for the consumer to know about it.

 
At 1/07/2009 4:36 PM, Anonymous Anonymous said...

Let me vent...only digital over the air local signals in Feb 2009, right? Well DTV sends me a letter in the mail, go to directv.com/localsolution and all your digital problems are solved. COOL! I am a tight wad. I don't want to buy a new tv with a digital tuner for local stations, I don't want to buy the "converter box" or get a government handout ($40 coupon) or whatever. DirecTV has the perfect solution! For $50 each I can exchange my old DTV receivers for shiny brand new ones with a digital tuner built in (h20)! WOW! So DTV contracts some jack-off to come over and install NOT the receiver with the digital tuner, but just newer versions of what I already have(d12)...guy has no clue, tells me to go to Wal-mart and get a converter box. It is now 4 hrs later, and 4 calls to DTV (most of it on hold) and I finally am promised a RX (H20) with a digital tuner. Wait another 2 weeks and your new receivers will be here…we’ll see.
Get cable.

Paul Oster
www.av-pro.biz

 
At 2/09/2009 3:59 PM, Anonymous Anonymous said...

Directv is a NIGHTMARE! I was a long term customer who upgraded to get a DVR. In setting up the DVR, they knocked out my service for a week. Then the DVR didn't do what they said it would (i was sold on the fact that it would do everything Tivo would. it doesn't!)Spent about 8 hours on the phone with them to correct a billing problem... all within the span of 3 months. When I canceled my service, it took about 25 emails to get someone to agree to waive my early disconnection fee. Another 25 emails from me didn't result in instructions on how to return their boxes...

Then, the frickin immoral a-holes took $800 from my checking account with no notice. They claim, as soon as you have their service, you agree to let them resolve any outstanding balance by a direct transfer from whatever account you may have used to pay the bills in the past.

Directv is a bunch of theiving...

 
At 2/09/2009 4:04 PM, Anonymous Anonymous said...

Ahh, PS - (Just posted at 3:59pm.)

In my dealings with Directv, I told them that all of the cell phone companies are currently being sued about if they can charge early termination fees or not.

As soon as I threatened to get a lawyer, they waived the fee!!!

Everyone should call these companies and threaten litigation!

 
At 3/08/2009 10:42 PM, Anonymous Mike in Frisco said...

I've had similar issues. The awful service started with 3 repair calls. When I started losing channels, I called DirecTV, paid $75, they sent a service team...they looked at my trees and told me I needed the trees trimmed. After trimming my trees and not making a difference I paid another $75 to have some knuckleheads come out, replace a part that wasn't broken, then they told me to trim my trees more. I paid $800 to have my trees cut back (I had a lot of trees), still didn't make a difference. The third $75 service call the guy actually bothered to troubleshoot and imagine this, he found water in the cable coming off the dish. **&^%&^%&%&%*!!!!
At one point during my 3 years with DirecTV the DVR broke. I called DirecTV, they are like, okay, no problem, we'll send you a new one.
So 18 months later, we moved and I canceled DirecTV. They told me I had 6 months left on my contract. You see the pattern here... Apparently, when they replaced the DVR, I recommitted to a 2 year service agreement. BS! I was never told that. Again, lost 3 years of my life from the stress of arguing with the idiots. I refused to pay the $145 they claimed I owed. I wrote letters to DirecTV, disputed the charges to my Credit Card and so forth. Almost 1.5 years later, I'm still being hassled by a collection agency.
A couple of weeks ago, after the most recent call from a collection agency, I was really fed up. I came across this blog entry and followed the advice of one of the first posts. I e-mailed the VP of Customer Service, not expecting anything. Much to my surprise, I got a phone call a day later, from the Office of the President of DirecTV. Almost fell out of my shoes... After explaining to him all of the above, he assured me that this was not typical of their service (I bit my tongue and did not refer him to this website) and then he agreed to zero out my balance and close the account. YEAHA!
Just wanted to share this experience since I got the idea from here. -Thanks.

 
At 3/30/2009 8:48 AM, Blogger Lisa said...

They can practically ROB YOU! That's right....somewhere in the contract you sign with them....you give them the right to go into your bank account AND TAKE YOUR MONEY....WITHOUT...your PERMISSION. We have been unemployed for 5 months...barely paying the electric...lost the service sometime ago and could not pay it....well...no problem for them....they will just go get your money for you. I had them for years and really had few problems...but now knowing how they handle this situation....I WILL NEVER, NEVER EVER...be one of their customers again....and I will go everywhere on the internet I can to post this info and tell every person I know about this practice...It's robbery! In this economy, big ole DirecTV should be ashamed of themselves. Thieves!

 
At 4/06/2009 5:06 PM, Anonymous j porte said...

Did you know that if you have Directv you own and are responsible for all of the wiring required to run the system? I didn’t.
I had Directv until 2007 when I decided to get rid of the ugly satellite dish and get Verizon FIOS. Recently, an old Directv wire fell across the street and was hanging down on the sidewalk. I called the Fire Department which determined the wire was not “hot” and informed me that I would have to call the company that owned the wiring and have it removed. I thought that would be a much easier task that it has proved to be.
After repeated contacts with Directv including their consumer services department in California, I learned that when you buy the Directv equipment you own all of it – even the wiring – and you are responsible for its removal. They absolutely refuse to take down the wiring.
I am still fighting them but felt I should warn any potential Directv customers to be very careful before they sign with Directv.
I hope the satellite doesn’t go out – I would hate for them to call me and tell me I have to repair that too!

 
At 6/15/2009 11:42 PM, Anonymous Anonymous said...

I cancelled DirecTV in April, returned all equipment & paid my final bill. Shortly after that they started calling all phone numbers they had of mine continuously trying to get me back. I advised them to stop the harrassment as I am on the Do-Not-Call list but it continues. Then last month I receive a $84 bill from them listing PPV`s that supposedly were made on one of my receivers & after a lot of back & forth, I gave up & just paid it even though they were not mine. Then today, I get another bill for $16.98 supposedly for yet another PPV form 9/12/2007. I didn`t even have DirecTV then!! I went to check online & my account is still open AND they just charged my credit card!! They STOLE my money! There was NO autopay set up nor did I authorize the payment, they just TOOK IT! I just wrote them the following letter:

I just received yet another bill from you people today for an additional $16.96!! And when I checked my account, you DARED to charge my credit card already!!

First of all, the PPV charge on this bill is from 09/12/2007, BEFORE I even was a Directv customer!! NOT MY PPV! Secondly, I am NOT enrolled in auto pay so HOW DARE you charge my credit card without authorization!!

I demand my money back that you stole from me PLUS my account CLOSED once and for all, online and off.

And one last thing, STOP CALLING ME. I am on the DO NOT CALL LIST!

If you do not stop ALL OF THE ABOVE IMMEDIATELY and do not return my $16.96, I WILL take legal actions against your company, you can count on it!

C**** B*****
Account Number: 3481****

 
At 9/04/2009 6:00 PM, Anonymous Anonymous said...

I had Directv for several years of pretty good service. I recently lost my job so made cuts. That included Directv. Amonth later I was billed for some ppv ball games. Before I could pay the bill Directv went into my debet account and payed themselves. I was shocked but there was nothing I could do but complan to someone in India.

 
At 11/13/2009 6:03 PM, Anonymous Anonymous said...

Irst off I want to say that maybe all you people should read your agreement because all of your complaints is enlisted in the agreement and no it is not fine print....debuting your card is section 5e....you are given a copy of this agreement when the tech installs your system. Also it is listed in there what type of agreement go with what receiver. The NFL Sunday ticket being auto renewed if you had it is stated in there under sport subscribtions.....Dtv notifies you of the impending charge in your June bill and then ya began billing in July and still have to cancel and be refunded before sept all you have to do is look over the bill they send ya bc they send it for ya to know what is going on with your account. It is not the companies fault that you do not know how to read your agreement or bill bc if you call they will def help ya out. Everyone on here is talking about how it is illegal what they do but you are the consu
er responsible for your money it is your job to educate yourself on the agreement which is avail. Online way before you sign up. So how can you blame q company for your own ignorance.....................

 
At 11/13/2009 6:43 PM, Blogger e4 said...

Well, "anonymous", clearly you didn't read the whole thing here.

Does it say in their agreement that they can sign people up for services without consent?

Does it say that people with bills that come through a third party (in my case the phone company) and thus delayed by several weeks won't ever be able to cancel those services, because by the time they see them, it's too late?

Can you show me where they wrote THAT into their agreement?

And read some of these other comments and explain how THOSE are covered in the agreement.

Of course, even if they did, I don't see how that could be considered legal. A service agreement can't supersede laws.

But hey, it's the internet. Anybody with a keyboard can fire off a rant full of bad grammar and bad spelling before they even finish reading what they're commenting on...

 
At 12/01/2009 12:07 PM, Anonymous Trish said...

I think anonymous must work for DirecTV. They are clearly sub standard. I have been a customer for 10 years and will be canceling my service and going to U-verse. DTV won't even upgrade my dang box for HD without charging me $199 and no free channels for me, I can't get what new customers get. I don't need installation, just ship the damn thing to me and charge me more for the HD service. I also have had issues with my credit card being charged. I let my credit card expire and didn't give them the new one. They were less than pleased when I told them to send me a paper bill and I would pay it. I have been paying it for 10 years, why do you have to have access to my account?!?!? NOT. Customer loyalty means nothing to them so I am OUT!

 
At 2/11/2010 12:43 AM, Anonymous Anonymous said...

If you think DirecTV is this bad, then file a complaint with the FTC: http://www.ftc.gov/ftc/cmplanding.shtm and contact DircTV as well : http://www.ftc.gov/ftc/cmplanding.shtm

 
At 2/23/2010 11:14 AM, Blogger thunderingindian said...

I had a billing problem with direct tv and was promised 29.99, but was made to pay 59.99. after reading post by cathy- i e mailed them my complaint. i was able to get some money back but not the full amount. I must say the comment by cathy was really helpful and i am very thankful to her and to the website owner here. Thanks to hr suggestion, i was able to get some relief and satisfaction. To reach Heywot Bitew: Email:HZBitew@directv.com Her direct phone line:310-964-6508
To reach Ellen Filipiak, Sr VP of Customer Relations: Email her at: eafilipiak@directv.com
And you may want to send a copy of your EMails to DirecTV's investor relations. Their Email is investorrelations@directv.com

this is superd, I just love it. THANKS EVERYBODY

 
At 3/03/2010 12:32 PM, Anonymous David said...

Directv is only in business because of the Exclussive rights to the "NFL Sunday Ticket" package.I am also a directv victim , How they get away with it is beyond me , why the NFL gives them the package has to be questioned.Directv has more class action suits coming , I heard this from a atty. general's office.They make unauthorized charges to credit/debit cards charge outragious cancellation fees.And even after all these complaints and law suits directv still thinks they're doning nothing wrong.They do SUCK to answer the blog question.

 
At 5/06/2010 7:49 AM, Anonymous Bob Martino said...

After promising us a sweet deal, Showtime & The Movie Channel, free for 12 months if we signed up for 2 years service. Based on that and with an iterest in saving money we decided to switch from Dish Network to them. This was the biggest mistake we have ever made. Not only did they scam us and cancelled our free movie channels after 4 months, they never came through with the $25 gift card we were supose to receive either. They claimed, after offering and approving our registration for the card, that we didn't qualify. No real explanation other than that.

In addition, the service is far inferior to Dish Network, the sound is horrible and on some channels you have to turn the TV all the way up to hear it. Again, requests to have this resolved went nowhere. Also, you can't set a channel reminder to come on and switch to a channel when a show comes on when you want it starts. The remote and menu selections are far inferior to Dish Network searching options for shows is worthless.

This just names a few of the issues with this company and their product, not to mention their total dishonesty and inability to fix any issues. We will ride out our 24 month contract and then switch back to Dish Network or cable. As it turned out, with all the schinanigans from them, we ended up not even saving any money.

WAHT A MISTAKE SUBSCRIBING TO DIRECTV. DON'T MAKE THE SAME MISTAKE JUST TO TRY AND SAVE A FEW DOLLARS.

Thanks, Bob Martino

 
At 7/18/2010 1:08 PM, Anonymous Anonymous said...

I just got charged by directv for cancellation directly to my debit card without authorization. What is worst is they state that under their current aggreement they can do that and take any money they choose without your authorization of the transaction. I never signed up for auto payment and I am in dispute with the bill, now I've lost the leverage to discuss the problem and I might have considered reactivating the services but THEY SCREWED THEMSELVES plus gained bad press since from now on I will suggested people to stay away from them and never give them your credit card information since they do what they want with it. This is FRAUD plain and simple.

Jim Tabele

 
At 7/25/2010 7:39 PM, Blogger Aaron said...

I too have recently had my share of problems with DirecTV. I recently canceled service with them after over four years as I realized TV is a complete waste of time so they decided two receivers I paid $108.24 and $324.74 for at Best Buy were lease receivers though there was no lease agreement nor any contract signed. I called demanding proof several times and got nothing. I will be contacting the email addresses offered here and contact Dan about a law suit. I believe we can do that.

 
At 1/07/2011 6:16 PM, Blogger mike_dish said...

Sorry to hear about all the problems you have had with DirecTV. Not surprising, though. If you check the BBB report you'll see they've had over 40,000 complaints in the last 3 years. No wonder they were given an "F" rating. To make things worse, they just settled a huge lawsuit brought by all 50 states for unfair sales practices, such as "hiding fees, planned rate changes and terms that call for automatic renewals." Makes me proud to work for a more ethical company (DISH Network). And as a DISH customer over the past 5 years I've never had a problem.

 
At 2/19/2011 8:52 AM, Blogger Elias said...

OK it's a bit sad and ridiculous that pewople are still having to wrote blogs about this. I hate that people are putting up with all this mistreatment at the hands of their TV provider. I used to be the same until four years ago I made the best choice ever...move to Dish Network. I've been a customer for four years, and worked at one of their call centers for one. I get more HD Channels, lower cost, and didn't have to jump a bunch of rebate-hoops to get my new customer pricing. Do yourself a HUGE favor and at least check out dish.com

 
At 3/22/2011 9:09 AM, Anonymous Anonymous said...

I wish I had seen this forum before I signed up for DirecTV. I am now riding out my 24 month contract and will switch back to DishNetwork. I never had any problems with Dish until I tried to upgrade and they made that difficult. I've had DirecTV 6 months and feel plagued with problems. The most recent of which is a box, of course we're just past our 90-day warranty, that must be replaced ($49.99 or $5.99/month additional charge) -- and they can't come for four days. So, they sent me bad equipment and not only do I have to wait 4 days (no TV) to get it repaired, I have to pay for it. Does this make sense? It's a good scam if you ask me.
Sign me, Stuck for 24 months

 
At 6/22/2011 3:30 PM, Anonymous Anonymous said...

I am not going to go into all the details because I don't want to get all worked up over the situation. But Directv is the WORST company in history. I don't care how "good" the deal seems or what they tell you. Once you have their service installed you will very soon relize that it is in no way worth the headache. They are the only ding I have on my credit and it was 110% all their fault. STAY AWAY fromt this shit company.
You all will kick yourself later if you don't listen and decide to "see for yourself".

 
At 8/04/2011 12:15 AM, Blogger Alison said...

I definitely had my problems with DirecTV in the past; so many in fact that if I went on to rant on about it in this comment it would be the longest read anybody has prolly ever seen! Lol, long story short I found a new provider and employer in DISH Network after reading through all the comparisons on www.BestTVForMe.com, and really do enjoy my services now! I haven't any problems! Check it out! :)

 
At 7/11/2012 11:54 AM, Blogger Niquenya D. Fulbright, Executive Life Coach said...

Personally I am really ticked off by DirecTV's continuous contract battles with its subscription channels. When this happened a little while ago with WGN channel 9, I missed out on several shows I had scheduled to dvr. Did they compensate customers for missing air time? Absolutely not! Comcast compensated me any time I was without my subscribed service due to no fault of my own. Now DirecTV is doing the same thing with Viacom channels. I never had this issue with Comcast. Customers should not have to be penalized for contract disputes. DirecTV refuses to allow me out of my contract although I have reported being EXTREMELY dissatisfied with their service, channel offering and pretty much EVERYTHING to do with this company since I got it last July when I moved. By the implied warranty of fitness for a particular purpose, I am entitled to get exactly what was claimed and I expected to pay for. I am not getting anything that I was promised and want OUT OF THIS CONTRACT AS SOON AS POSSIBLE! DirecTV is worthless junk and treats their customers very poorly.

 

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